Help

Operator-facing reference for workflows, mobile capture, and keyboard shortcuts. Use the search to find a topic, or jump to What's new for the recent build highlights.

All topics6 topics

Orientation

Getting started in NEOM
First-day orientation for new operators — what the top bar does, how projects are organised, where to look first.

Workflows

RFI workflow
Raise, route, respond, and close RFIs. How due dates, ball-in-court, and the answered archive interact.
Progress claim workflow
From draft claim through SOPA, approval, payment certificate, and rollup into the final account.
Variation workflow
Raise variations, manage status, link to parent scope, and certify them into the SOPA progress claim.

Mobile

Mobile camera and daily log photos
Capture, compress, and upload site photos from a phone or tablet. EXIF handling, offline behaviour, and the daily log link.

Reference

Keyboard shortcuts
Every keybinding currently active in the NEOM workspace, by area.

What's new

Run #482026-05-12
TB navigation polish wave — help menu rewrite, breadcrumb hover affordance, top-bar parity tracker.
Run #472026-05-11
§7.1 RFC 7807 problem-detail across `/api/v1/*` + tenant_id leak fix; §21.30 audit-log retention worker.
Run #462026-05-10
Cowork QA loop — daily-log photo POST end-to-end, per-stage SLO timings on upload pipeline.
Run #452026-05-10
Procore field-audit CLI subcommand wired (`pnpm extractor:audit-fields`).
Run #442026-05-03
§21.28 daily-log photo capture: HEIC client-side, compress-before-upload toggle, EXIF strip server-side.
Run #432026-05-03
Project Assistant feed blended with persistent notifications in the bell.
Run #422026-05-03
Commercial register: SOPA-aware claim lifecycle + cashflow recalc audit.
Run #412026-05-03
Drawing markups carry forward across revision supersedes.

Contact support

The fastest way to reach the operations team is email. Include the URL of the page you were on and the record reference, and a response usually lands within the working day.

support@idcconstruct.com.au